Last updated August 27, 2026
By using ShootOS you agree to these terms. If you are agreeing for a company, you confirm you can bind it. ShootOS is for business use; you must be at least 18.
You're responsible for keeping your login secure and for activity under your account. Owners are responsible for the team members they invite. Keep the email on your account current — it's where we send billing and legal notices. Deactivate team members when they leave.
Use ShootOS lawfully and only for running your media business. Don't attempt to disrupt the service, access other companies' data, test our security without written permission, or resell the product without permission. Our Acceptable Use Policy has the detail and forms part of these terms.
Paid plans bill monthly or yearly. Monthly plans start with a 14-day free trial — you add a card up front, nothing is charged until day 15, and the trial converts to paid unless cancelled before it ends. Yearly plans are charged when you subscribe. Plans include a set number of shoots per month; shoots beyond that are billed at $5 each, and any optional usage-based feature states its price before you turn it on. You can cancel anytime; access continues through the period you've paid for. All prices are in US dollars; if your card is issued outside the United States your bank may add a conversion rate and a foreign-transaction fee.
Your 14 days start at checkout, not when you first create an account. Before you add a card you can sign in and look around, but changes are limited.
Both monthly and yearly plans renew automatically at the then-current price for the same period, until you cancel. We email a receipt for every charge.
Text messages beyond your plan's included segments are billed at $0.04 per segment. Overage is billed in arrears.
Price changes. We may change prices, and we'll email you at least 30 days before a change takes effect. It won't apply until your next renewal, and you can cancel before then if you don't want to continue at the new price.
Failed payments. If a payment fails we'll retry and contact you, and we may suspend the account if it stays unresolved. A failed payment is not a cancellation — we suspend and talk to a human rather than starting deletion.
Cancelling. Cancel yourself in Settings, or email us. Cancelling stops future charges. It doesn't refund the current period, and your access runs to the end of it.
Refunds. Fees are non-refundable except where the law requires otherwise. That said, if something went wrong on our side, email us — we'd rather sort it out than argue about it.
Taxes. Prices don't include sales taxes. Where we're required to collect them, they're added at checkout and shown before you pay.
Your data is yours. You can export it anytime, and we delete it on request. See our Privacy Policy.
You are the controller of your clients' personal information; we process it for you. You're responsible for having a lawful basis to collect and use it, and for answering your clients' privacy requests — we'll help where we reasonably can. Our Data Processing Agreement covers this and forms part of these terms.
ShootOS sends email and text messages to your clients on your behalf, identified as coming from your business.
You are responsible for having the consent those messages require, including under Canada's anti-spam law and the rules that apply to business text messaging. You confirm that the people you load into ShootOS have agreed to be contacted by you, and that you'll honour unsubscribe and STOP requests. We provide unsubscribe handling, sender identification and opt-in records — but we can't verify your consent and we don't.
We work hard to keep ShootOS running but provide it "as is", and we don't currently offer a service level agreement. ShootOS depends on other services — hosting, storage, email, messaging, payments, bot screening, calendars — and an outage at one of those can interrupt ShootOS.
Automated and AI-assisted features produce suggestions, not decisions. You're responsible for reviewing anything that reaches a client.
To the extent permitted by law we disclaim other warranties, and we're not liable for indirect, incidental, special or consequential damages, lost profits, or lost data. Our total liability is limited to what you paid us in the 12 months before the claim. Nothing here limits liability that can't be limited by law.
Each of us may learn things the other treats as confidential. We'll each use that only to do what these terms require, and protect it with at least reasonable care. This doesn't cover information that's public, independently developed, or lawfully received elsewhere.
You may cancel at any time as described above.
We may suspend or terminate if you breach these terms, if the account is used unlawfully, if payment fails and stays unresolved, or where we reasonably believe continuing presents a legal or operational risk to us or to other customers. Where we suspend, we'll tell you why and what would resolve it.
What happens to your data. It stays exportable throughout. We send reminders around days 60 and 80, remove stored media 90 days after cancellation, and delete remaining account records after one year. If a reminder went out late, deletion waits so the full notice period actually runs. Termination doesn't relieve you of fees already incurred.
We may update these terms. If a change is material we'll tell you by email or in the product at least 30 days before it takes effect. Continuing to use ShootOS after that means you accept the update; if you don't, you can cancel.
Governing law. These terms are governed by the laws of Manitoba and the federal laws of Canada that apply there, and the courts of Manitoba have jurisdiction. If you're a consumer somewhere whose law gives you rights that can't be waived, this doesn't take those away.
Assignment. You may not assign these terms without our written consent. We may assign them to an affiliate, or in connection with a merger or sale of substantially all our assets.
Entire agreement. These terms, with the Privacy Policy, the Data Processing Agreement and the Acceptable Use Policy, are the whole agreement between us. If part of them can't be enforced, the rest still stands, and not enforcing something once doesn't waive it.
Force majeure. Neither of us is liable for a failure caused by something outside our reasonable control.
Notices. To you: the email on your account. To us: the address below.
Survival. The sections on data, confidentiality, liability and this General section survive termination.
Questions? ben@schumacher.media.